Thank you for choosing the Magnetic Linear Abacus 30-bead string. We are dedicated to providing high-quality mathematics tools to enhance your learning experience. If you need to make a return or have concerns about the Linear Abacus, please carefully read out returns policy below.
1. Satisfaction Guarantee
We want you to be completely satisfied with your purchase of the Magnetic Linear Abacus. If, for any reason, you are not satisfied with the product, we offer a return or exchange within the specified time frame outlined below.
Under the Australian Consumer Law, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
2. Change of Mind Returns
If you have simply changed your mind about a purchase, we do not provide refunds. However, we may offer store credit or exchange the item under the following conditions:
- The item is returned within 7 days of purchase.
- The item is unused, in its original condition, and in its original packaging.
- You provide a valid proof of purchase.
Please note that return shipping costs for change of mind returns will be at your expense.
3. Return Eligibility
To be eligible for a return or exchange of the Linear Abacus, please ensure that:
- The product is returned within 30 days from the date of purchase.
- The Linear Abacus is in its original condition, free from damage, marks or signs of use.
- All original packaging, accessories, and instructional materials are included in the return.
4. Return Process
To initiate a return or exchange of the Linear Abacus, please follow these steps:
- Contact our customer support team at linearabacus.com or 0472 800 7674 to request a return authorization.
- Upon receiving approval, carefully package the Linear Abacus, including all original items, to prevent any damage during the return shipping.
- Ship the product to the address provided by our customer support team.
- Please provide the tracking number for the return shipment to facilitate the processing of your request.
5. Refunds and Exchanges
Upon receiving the returned Linear Abacus and verifying its condition, we will process your refund or exchange:
- Refunds: if you are eligible for a refund, the purchase price of the Linear Abacus will be reimbursed using the original payment method. Please allow up to 10 business days for the refund to reflect in your account.
- Exchanges: if you wish to exchange the Linear Abacus for a different product, we will process the exchange once we receive the returned item. Any price difference between the products will be adjusted accordingly.
6. Damaged or Faulty Linear Abacus
In the rare event that you receive a damaged or defective Linear Abacus, please contact our customer support team immediately. We will assist you in resolving the issue promptly. Depending on the situation, we may offer a replacement or provide guidance on resolving the matter satisfactorily.
7. Warranty
The Linear Abacus is covered by a Linear Abacus' product warranty. Please refer to the warranty document provided with the product for further details regarding coverage, terms, and contact information.
8. Contact Us
If you have any questions or need further assistance regarding the returns policy or any other matter related to the Linear Abacus, please do not hesitate to contact our customer support team at:
Phone: 0472 800 764
Email: info@linearabacus.com
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